Every phone comes with our own 12-month warranty.
This isn't a manufacturer warranty you have to chase up yourself — it's ours, and we handle claims directly. Here's exactly what's covered.
What's covered
Hardware faults that aren't caused by accidental damage: battery, screen, buttons, charging port, cameras and other manufacturing defects that show up in normal use.
What isn't covered
Accidental damage (drops, cracked screens, liquid damage), normal wear and tear, and issues caused by unauthorised repairs.
How long
12 months from the date your order is marked delivered. Your order confirmation email is your proof of purchase.
How a claim works
- Get in touchMessage Support with your order number and a description of the fault.
- We take a lookWe'll ask a few questions, and sometimes for a photo or video, to confirm the fault is covered.
- We sort itCovered faults are repaired or replaced. We'll tell you which, and how long it should take.
- You're kept updatedWe email you at each step, the same way we do for orders.
Warranty questions
What warranty do I get?
Every phone comes with a 12-month Nexcell warranty. If a fault develops that isn't caused by damage, you deal with us, not the manufacturer, and we sort out the repair or replacement.
What isn't covered?
Accidental damage, liquid damage, and problems caused by unofficial repairs or modifications. Normal battery wear over time isn't a fault.
How do I make a warranty claim?
Use the Support form or email info@nexcell.store with your order number and a short description of the problem. We reply within one business day with the next steps.
Start a warranty claim
Email info@nexcell.store, 09:00-17:00 UK time, Monday to Friday.
Not sure it's a hardware fault?
Visit Support for troubleshooting first, in case it's a quick fix.