Delivery times, costs, and how returns work.
Every order ships from our supplier overseas, which is why delivery takes 14-21 business days. Here's the full picture, plus our 30-day return window.
Delivery
| Destination | United Kingdom | United States |
|---|---|---|
| Delivery time | 14-21 business days | 14-21 business days |
| Delivery fee | £13.99 under £50, free above | $15.00 under $50, free above |
| Import charges | [Import charges policy to be confirmed: who pays any import VAT, duty or courier handling fee on delivery] | |
Where we ship
Currently the United Kingdom and the United States only.
Tracking
You'll get a tracking link by email as soon as your order ships, and can follow progress any time on your order page.
Why it takes this long
We don't hold local stock — every order is placed with our supplier overseas once you pay, then shipped and tracked from there.
Our 30-day return policy
Change of mind
Unused, unopened items in original packaging can be returned within 30 days of delivery for a full refund.
Faulty or damaged items
Arrived faulty or damaged? Contact Support and we'll arrange a warranty return at no cost to you. See our Warranty page for full coverage.
How to start a return
Email info@nexcell.store with your order number and reason for return. We'll send instructions and, for faulty items, a free return label.
Refund timelines
Refunds go back to your original Stripe payment method, usually within 5–10 business days of us receiving the item.
Return shipping costs
Faulty or incorrect items: free return label. Change-of-mind returns: return postage is paid by you unless we tell you otherwise.
Non-returnable items
Activated devices and accessories opened for hygiene reasons (like earbuds) can't be returned unless faulty.
Shipping & returns questions
How much is delivery?
Free on orders over $50. Below that, delivery costs $15.00.
Where do you deliver?
To addresses in the United Kingdom and the United States.
How do I track my order?
When your order ships, we email you the tracking number and a link to your order page, where you can see every step.
Questions about a specific order?
We reply to every message within one business day, 09:00-17:00 UK time, Monday to Friday.