Ask us anything about an order or a phone.
We reply to every message within one business day, 09:00-17:00 UK time, Monday to Friday.
Support hours
09:00-17:00 UK time, Monday to Friday
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What we can help with
Order questions, delivery timing, returns and warranty claims, and help with an iPhone, Galaxy phone or accessory, including setup, connectivity, battery and performance problems.
Common questions
Can you help me set up my new phone?
Yes. Send us a message and we will talk you through it by email, or ask for a callback if you would rather speak to someone.
Will the phone work on my network?
Our phones are sold unlocked, so they work with any compatible UK network. Check that your network supports the phone's 5G and eSIM features if those matter to you.
Does a new phone come with a charger?
Apple and Samsung no longer put a power adapter in the box with most phones, so check the product page. If you pay in full, the free accessory pack includes a charger.
How can I check my phone is genuine?
For an iPhone, enter the serial number on Apple's Check Coverage page. For a Galaxy, check the IMEI in the Samsung Members app. Both are in Settings on the phone and printed on the box.
Want to know what the warranty covers?
The Warranty page explains what is covered and how a claim works.