Frequently asked questions

Yes. Every phone is new, genuine Apple or Samsung, and sold unlocked. We do not sell refurbished or ex-display stock.

Your order is dispatched by our supplier once you have paid. We take up to one business day to process your order, then the carrier needs 10 to 14 business days, so allow 11-15 business days in total. You get a tracking number as soon as it is dispatched.

Orders are delivered within the United Kingdom, so no import charges apply.

Email us as soon as you can. If it has not been dispatched, we will cancel it and refund you in full. Once it is on its way, you can still send it back under our 30-day returns policy.

NexCell is an authorised partner of O2, Three, Sky Mobile and Vodafone, and sells the phone. If you add a SIM or eSIM plan, the plan comes from the network you choose (O2, Three, Sky Mobile or Vodafone) under that network's own terms and subject to status and credit checks. NexCell does not lend money.

Paying for a phone in full today takes 40% off the list price and includes a free accessory pack, such as a case and a charger. Watches and earbuds have their own discount, shown on each product page.

Pay by card, Apple Pay or Google Pay. Payment runs through Stripe's secure checkout, so there is nothing to set up beforehand.

No. Stripe handles the payment on its own secure checkout, embedded in our checkout page. We only receive confirmation that the payment went through, never your card number.

Yes. On a phone page, choose a plan with a 12 or 24 month term from O2, Three, Sky Mobile or Vodafone. The repayments are agreed with the network and are subject to status and a credit check.

Free on orders over £100. Below that, delivery costs £39.99.

To addresses in the United Kingdom.

When your order ships we email you the tracking number and a link to your order page, where you can see every step. You can also use the Track an order page with your order number and email.

If you change your mind, send the item back unused and in its original packaging within 30 days of delivery and we will refund you in full. Return postage for a change of mind is paid by you.

Tell us as soon as you can, with a photo if possible. We arrange the return at our cost and either send a replacement or refund you in full, whichever you prefer.

Refunds go back to the card or wallet you paid with, usually within 5 to 10 business days of us receiving the item.

Every phone comes with a 12-month NexCell warranty. If a fault develops that is not caused by damage, you deal with us and not the manufacturer, and we arrange the repair or replacement.

Accidental damage, liquid damage, and problems caused by unofficial repairs or modifications. Normal battery wear over time is not a fault.

Use the contact form or email info@nexcellstore.com with your order number and a short description of the problem. We reply within one business day with the next steps.

Yes. Send us a message and we will talk you through it by email, or ask for a callback if you would rather speak to someone.

Our phones are sold unlocked, so they work with any compatible UK network. Check that your network supports the phone's 5G and eSIM features if those matter to you.

Apple and Samsung no longer put a power adapter in the box with most phones, so check the product page. If you pay in full, the free accessory pack includes a charger.

For an iPhone, enter the serial number on Apple's Check Coverage page. For a Galaxy, check the IMEI in the Samsung Members app. Both are in Settings on the phone and printed on the box.