Every phone comes with our own 12-month warranty.
It is not a manufacturer warranty you have to chase yourself. It is ours, and we handle claims directly. Here is exactly what it covers.
What's covered
Hardware faults that are not caused by accidental damage: the battery, screen, buttons, charging port, cameras and other manufacturing defects that show up in normal use.
What isn't covered
Accidental damage such as drops, cracked screens and liquid damage, normal wear and tear, and problems caused by unauthorised repairs.
How long
12 months from the date your order is marked as delivered. Your order confirmation email is your proof of purchase.
How a claim works
- Get in touchMessage us through the contact page with your order number and a description of the fault.
- We look into itWe may ask a few questions, and sometimes for a photo or video, to confirm the fault is covered.
- We put it rightCovered faults are repaired or replaced. We tell you which, and how long it should take.
- You stay informedWe email you at each step, the same way we do for orders.
Warranty questions
What warranty do I get?
Every phone comes with a 12-month NexCell warranty. If a fault develops that is not caused by damage, you deal with us and not the manufacturer, and we arrange the repair or replacement.
What is not covered?
Accidental damage, liquid damage, and problems caused by unofficial repairs or modifications. Normal battery wear over time is not a fault.
How do I make a warranty claim?
Use the contact form or email info@nexcellstore.com with your order number and a short description of the problem. We reply within one business day with the next steps.
Start a warranty claim
Email info@nexcellstore.com, 09:00-17:00 UK time, Monday to Friday.
Not sure it's a hardware fault?
Ask us on the contact page first. Many problems turn out to be a quick settings fix.