Delivery, costs and returns.
We deliver across the United Kingdom. Allow 11-15 business days from order to doorstep: up to one business day for us to process your order, then 10 to 14 business days in transit. Returns are open for 30 days. All prices include VAT.
Delivery
| What | United Kingdom |
|---|---|
| Delivery time | 11-15 business days |
| Delivery fee | £39.99 under £100, free above |
| Import charges | Orders are delivered within the United Kingdom, so no import charges apply. |
Where we deliver
Addresses in the United Kingdom.
Tracking
We email you a tracking link as soon as your order ships. You can follow it any time on your order page.
Why it takes this long
Your order is dispatched by our supplier once you have paid, then travels with a tracked carrier.
Our 30-day return policy
Change of mind
Send back an unused item in its original packaging within 30 days of delivery for a full refund.
Faulty or damaged items
If something arrives faulty or damaged, contact us and we will arrange the return at no cost to you. The Warranty page explains what is covered.
How to start a return
Email info@nexcellstore.com with your order number and the reason. We will send instructions and, for faulty items, a free return label.
Refund timelines
Refunds go back to the card or wallet you paid with, usually within 5 to 10 business days of us receiving the item.
Return shipping costs
Faulty or incorrect items come with a free return label. If you have changed your mind, you pay the return postage unless we tell you otherwise.
Non-returnable items
Activated devices, and accessories opened for hygiene reasons such as earbuds, cannot be returned unless they are faulty.
Phones sold with a SIM or eSIM plan
The return rules above cover the phone you buy from NexCell. Your airtime plan is a separate agreement with the network (O2, Three, Sky Mobile or Vodafone), so cancelling or changing the plan, any cancellation rights on it, and any credit agreement for paying for your phone over time are set by the network. Read the documents for your network at network policies, and contact us before you cancel so we can help with the phone side.
Shipping & returns questions
How much is delivery?
Free on orders over £100. Below that, delivery costs £39.99.
Where do you deliver?
To addresses in the United Kingdom.
How do I track my order?
When your order ships we email you the tracking number and a link to your order page, where you can see every step. You can also use the Track an order page with your order number and email.
Questions about a specific order?
We reply to every message within one business day, 09:00-17:00 UK time, Monday to Friday.