Terms & Conditions
Last updated 17 October 2026.
1. Who we are
NexCell ("we", "us", "our") is a UK online phone retailer and an authorised partner of O2, Three, Sky Mobile and Vodafone. We sell new phones and, where you choose one, the SIM or eSIM and airtime plan from O2, Three, Sky Mobile or Vodafone that goes with them. Contact us at info@nexcellstore.com. Registered address: 58 York Road, Birmingham, B28 8BB, United Kingdom.
2. Products
All phones and accessories sold by NexCell are new and unlocked. NexCell is an independent retailer and is not Apple Inc. or Samsung Electronics, and is not endorsed by either company.
3. Network plans, SIMs and eSIMs
When you add a SIM or eSIM plan, the airtime plan is provided by the network you choose (O2, Three, Sky Mobile or Vodafone), not by NexCell. Your plan is subject to that network's terms and conditions, fair usage or acceptable use policy, price guide, roaming rules and, where you pay for the phone over time, its credit agreement. The network's own documents are the legally binding version. We link to them at network policies, on each plan page, in your cart and on your order confirmation, and you must confirm you have read them before you place an order with a plan.
Plan prices, allowances, price increases (including annual April increases), roaming charges and fair usage limits are set by the network and can change. Where a plan price on our site differs from the network's current price, the network's price and terms apply to your plan. Phone repayments over time are interest-free credit, subject to status and a credit check, and are agreed with the network. NexCell does not provide the credit.
You are responsible for confirming that your phone is compatible with the plan, including eSIM support and, where stated, 5G or 5G+ support.
4. Pricing and payment
Prices are shown in pounds sterling (GBP) and include VAT. Payment is processed securely by Stripe. You can pay by card, Apple Pay or Google Pay.
5. Orders and delivery
Order confirmation is sent by email once payment is confirmed by Stripe. Delivery timeframes and costs are set out on our Shipping & Returns page. Deliveries are made within the United Kingdom. Airtime plans and device payment plans are provided by the relevant network operator under its own terms, and are subject to status and credit checks. NexCell does not itself lend money.
6. Returns and cancellation
Where UK consumer law gives you a right to cancel an online order for a refund, that right applies in addition to our own 30-day return policy described on the Shipping & Returns page. Certain items, such as activated devices or opened hygiene-sensitive accessories, are excluded as described there.
7. Warranty
Every phone includes our own 12-month NexCell warranty, described on our Warranty page. This is in addition to, and does not affect, your statutory rights.
8. Limitation of liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud. Subject to that, our liability for losses arising from your order is limited to the price you paid for the relevant product.
9. Contact
Questions about these terms can be sent to info@nexcellstore.com.