O2 plan guide
Everything O2 publishes about the plans sold with your phone: what each plan type includes, bolt-ons, roaming, charges outside your plan, fees and the upgrade, data rollover and Extras options. O2's own terms are the binding version.
Figures were taken from the network's own pages in October 2026 and can change. If anything here differs from the network's current document, the network's document applies.
Plans and what they include
O2 sells three plan types with a phone. Classic is the base plan, Plus adds travel and Switch Up, and Ultimate adds the widest roaming and the most Extras.
| Item | Classic | Plus | Ultimate |
|---|---|---|---|
| Roaming in Europe Zone (48 destinations) | Included, 25GB limit | Included, 25GB limit | Included, 25GB limit |
| Roaming outside Europe | Pay for O2 Travel (£7 a day) | O2 Travel Inclusive Zone: 27 destinations outside Europe (75 in all with the Europe Zone) | O2 Travel Inclusive Zone Ultimate: 75 destinations outside Europe (123 in all with the Europe Zone) |
| O2 Switch Up (swap phone every 11 months) | No | Yes | Yes |
| Data rollover | No | Yes | Yes (not on Unlimited) |
| 3-Year Warranty on the device | Yes | Yes | Yes |
| An Extra on us | 3 months | 6 months | For the length of your contract |
| McAfee Protect Advanced (10 devices) | Optional Extra | Optional Extra | Included |
| Unlimited picture messages (MMS) | No | No | Yes |
How the price works
- Airtime plans increase by a fixed £2.50 a month each April (75p for data-only and smartwatch plans). The device plan stays the same. Out-of-bundle charges rise by 5% each 1 April.
- A Pay Monthly plan needs a credit check and Direct Debit. Minimum periods are usually 12, 18 or 24 months, or 30 days for rolling plans.
- With O2 Refresh your device plan is a separate Consumer Credit Agreement from a 30-day rolling airtime plan, so you can upgrade as soon as the device plan is paid off, or pay it off early.
- Flexible tariffs: on O2 Refresh tariffs you can move up or down to other tariffs available on your phone, once each billing month, 30 days after you receive it. You can lose benefits such as Switch Up, Free Screen Replacement or Loss and Theft cover if you move to a plan that does not include them.
- Unlimited data plans are subject to the O2 Unlimited tariff terms and the Fair Usage Policy.
Bolt Ons and Extras
Bolt Ons are added in My O2 or by text after you join.
Data Bolt Ons
A one-off payment gives data for the UK and Europe Zone. A Bolt On starts the day you buy it and lasts over 30 days.
| Data | 100MB | 500MB | 1GB | 2GB | 4GB | 8GB | 12GB |
|---|---|---|---|---|---|---|---|
| Price | £5.50 | £8.50 | £12.50 | £15.50 | £18.99 | £24.99 | £32.50 |
Other Bolt Ons
| Bolt On | What you get | Price |
|---|---|---|
| International Bolt On | Calls to international mobiles and landlines in over 200 countries from 1p a minute, texts from 6p | £3 a month |
| O2 Travel Bolt On | Unlimited calls, texts and data in 75 destinations outside Europe, charged only for days you use it, data capped at 2Mbps | £7 a day |
| O2 Satellite | Satellite connection for text and data in places with no coverage, rolling 30-day plan | £3 a month |
| MMS Bolt On | 50 picture or video messages | £5.11 a month |
| Relay UK (Next Generation Text Service) | Discounts on NGTS calls for Unlimited minutes tariffs | Free |
If you have a Spend Cap, the price of the Travel, International and Satellite Bolt Ons is not counted in it.
Data roaming Bolt Ons (outside Europe Zone)
Without an O2 Travel Bolt On, data outside the Europe Zone stops unless you buy a fixed allowance. Calls outside Europe cost £3 a minute and a text £1. Unused Bolt On data rolls to the end of your next billing month.
| Zone | Allowance 1 | Allowance 2 | Allowance 3 |
|---|---|---|---|
| Zone 1 (27 destinations) | 1GB £6 | 3GB £13 | 5GB £18 |
| Zone 2 (48 destinations) | 1GB £9 | 3GB £20 | 5GB £29 |
| Zone 3 (120 destinations) | 100MB £26 | 500MB £45 | 1GB £65 |
Extras (Disney+, Amazon and more)
Pick an Extra when you start a Pay Monthly plan. You can add more later and pay for them on your bill. When you add selected Extras you get an airtime rebate.
| Extra | Classic | Plus | Ultimate |
|---|---|---|---|
| Amazon Music | 3 months | 6 months | Not available |
| Disney+ Standard | 3 months | 6 months | Not available |
| Disney+ Premium | Not available | Not available | Length of contract |
| Amazon Prime | 3 months | 6 months | Length of contract |
| Audible | 3 months | 6 months | Not available |
| Cafeyn | 3 months | 6 months | Length of contract |
| International Bolt On | 3 months | 6 months | Not available |
| McAfee Protect Advanced (10 devices) | 3 months | 6 months | Included at no extra cost |
Also available as paid Extras: TNT Sports, Xbox Game Pass Ultimate, McAfee Mobile Security Standard and the O2 Travel Inclusive Zone. If you already pay for Disney+ you can still choose it; for Xbox Game Pass or TNT Sports you must cancel your existing subscription first.
Roaming
O2 is the only major network that does not charge for roaming in Europe on its Pay Monthly plans. Outside Europe it depends on your plan type or on a Bolt On.
Europe Zone (48 destinations)
- Your minutes, texts and data work as at home, up to a 25GB roaming limit if your UK data is over 25GB. If your UK allowance is 25GB or less you can use all of it.
- When you reach the limit or use up your allowance abroad you need to add a data Bolt On.
- Roaming is for occasional travel. Using inclusive roaming for more than 63 days in any four-month period is treated as unfair use: after a text warning you pay £3.50 per GB, 3.3p a minute and 1p a text, until most of your usage over the previous four months is in the UK.
- Roaming in the Europe Zone is for phones; Pay Monthly SIMs for tablets work in the UK only.
- Austria
- Azores
- Belgium
- Bulgaria
- Canary Islands
- Croatia
- Cyprus (not Northern Cyprus)
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- French Guiana
- Germany
- Gibraltar
- Greece
- Guadeloupe
- Guernsey
- Hungary
- Iceland
- Ireland
- Isle of Man
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Madeira
- Malta
- Martinique
- Mayotte
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Reunion
- Romania
- Saint Barthelemy
- Saint Martin
- San Marino
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
- Vatican City
O2 Travel Inclusive Zone (Plus plans): 27 destinations
Unlimited calls, texts and data, with data speeds capped at 2Mbps. Calls to the UK and within the destination are included; calls to other countries are charged at standard roaming rates. Receiving calls and texts does not trigger a charge.
- Argentina
- Australia
- Botswana
- Canada
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Greenland
- Guatemala
- Guinea
- Guyana
- Honduras
- Madagascar
- Mexico
- Myanmar
- New Zealand
- Nicaragua
- Panama
- Paraguay
- Peru
- Rwanda
- United States
- Uruguay
- Venezuela
- Yemen
O2 Travel Inclusive Zone Ultimate (Ultimate plans): 75 destinations
- Albania
- Anguilla
- Argentina
- Aruba
- Australia
- Bahamas
- Bangladesh
- Barbados
- Belarus
- Bermuda
- Botswana
- Brazil
- British Virgin Islands
- Canada
- Cape Verde
- Cayman Islands
- Chile
- China
- Colombia
- Costa Rica
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Ghana
- Greenland
- Grenada
- Guatemala
- Guinea
- Guyana
- Honduras
- Hong Kong
- India
- Indonesia
- Israel
- Jamaica
- Japan
- Kenya
- Madagascar
- Malaysia
- Mexico
- Moldova
- Montenegro
- Montserrat
- Myanmar
- Netherlands Antilles
- New Zealand
- Nicaragua
- Nigeria
- Pakistan
- Panama
- Paraguay
- Peru
- Qatar
- Rwanda
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent and the Grenadines
- Saudi Arabia
- Singapore
- South Africa
- Sri Lanka
- Suriname
- Thailand
- Trinidad and Tobago
- Turkey
- Turks and Caicos
- Ukraine
- United Arab Emirates
- Uruguay
- USA
- Venezuela
- Yemen
- Zambia
Roaming data zones for Bolt Ons: Zone 2
- Albania
- Anguilla
- Aruba
- Bahamas
- Bangladesh
- Barbados
- Belarus
- Bermuda
- Brazil
- British Virgin Islands
- Cape Verde
- Cayman Islands
- China
- Dominica
- Dominican Republic
- Egypt
- Ghana
- Grenada
- Hong Kong
- India
- Indonesia
- Israel
- Jamaica
- Japan
- Kenya
- Malaysia
- Moldova
- Montenegro
- Montserrat
- Netherlands Antilles
- Nigeria
- Pakistan
- Qatar
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent and the Grenadines
- Saudi Arabia
- Singapore
- South Africa
- Sri Lanka
- Suriname
- Thailand
- Trinidad and Tobago
- Turkey
- Turks & Caicos
- Ukraine
- United Arab Emirates
- Zambia
Roaming data zones for Bolt Ons: Zone 3
- Abkhazia
- Afghanistan
- Algeria
- American Samoa
- Andorra
- Angola
- Antigua and Barbuda
- Armenia
- Ascension Islands
- Azerbaijan
- Bahrain
- Belize
- Benin
- Bhutan
- Bolivia
- Bosnia and Herzegovina
- Brunei Darussalam
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Central African Republic
- Chad
- Comoros
- Congo
- Cook Islands
- Cote d'Ivoire
- Cuba
- Democratic Republic of the Congo
- Djibouti
- Equatorial Guinea
- Eritrea
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- French Polynesia
- Gabon
- Gambia
- Georgia
- Guam
- Guinea-Bissau
- Haiti
- Inmarsat
- Iran
- Iraq
- Jordan
- Kazakhstan
- Kiribati
- Kosovo
- Kuwait
- Kyrgyz Republic
- Laos
- Lebanon
- Lesotho
- Liberia
- Libya
- Macau
- Macedonia
- Malawi
- Maldives
- Mali
- Marshall Islands
- Mauritania
- Mauritius
- Mayotte
- Micronesia
- Mongolia
- Morocco
- Mozambique
- Namibia
- Nauru
- Nepal
- New Caledonia
- Niger
- Niue
- Norfolk Island
- North Cyprus
- North Korea
- Northern Mariana Islands
- Oman
- Palau
- Palestine
- Papua New Guinea
- Philippines
- Puerto Rico
- Russia
- Saint Pierre and Miquelon
- Saint Martin
- Samoa
- San Marino
- Sao Tome and Principe
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Sint Maarten
- Solomon Islands
- Somalia
- South Korea
- South Sudan
- St Helena
- Sudan
- Swaziland
- Syria
- Taiwan
- Tajikistan
- Tanzania
- Timor-Leste
- Togo
- Tonga
- Tunisia
- Turkmenistan
- Tuvalu
- Uganda
- US Virgin islands
- Uzbekistan
- Vanuatu
- Vietnam
- Wallis & Futuna
- Zimbabwe
Charges outside your plan
From the Extra charges guide, updated 1 April 2026. These charges rise by 5% each 1 April.
| Service | Pay Monthly |
|---|---|
| Voice call (outside allowance) | 87p a minute |
| Video call | 78p a minute |
| Text to UK mobile, and to Isle of Man, Jersey and Guernsey | 42p a message |
| Text to EU | 6.2p a message |
| Text to anywhere else | 87p a message |
| Picture message (MMS) | 87p a message (unlimited with Ultimate) |
| Voicemail | 21p a minute |
Special and international numbers
| Service | Pay Monthly |
|---|---|
| 084 and 087 access charge | 87p a minute |
| 09 access charge | 87p a minute |
| 118 access charge | 87p a minute |
| Directory Enquiries 118402 | £1.50 a minute |
| 05 numbers | 35p a minute |
| 076 numbers | Up to 65p a minute |
| 07 non-mobile and call forwarding services | 55p a minute |
| 0800, 0808, 101 and 196 (blind and disabled directory enquiries) | Free |
| UK to Ireland and EU destinations | 23p a minute |
| UK to Isle of Man, Jersey, Guernsey | 65p a minute |
| UK to all other destinations | £4.10 a minute |
The £40 per transaction and £240 a month limit applies to premium services, charge-to-mobile payments and charges for content that O2 does not provide.
Fees and bills
What O2 charges for service and what happens if a bill is late.
| Item | Amount |
|---|---|
| Online bill | Free |
| Paper bill, summary | £2 |
| Paper bill, itemised | £2.50 |
| Phone unlocking (Pay Monthly) | Free |
| Late payment fee (bill due after 14 days, charged from day 20) | £7.68 |
| Replacement SIM card | Free |
| Changing your phone number | One free, then £35 |
| Reconnection | £26.25 |
- You can change tariff during your minimum period to a plan with the same or higher monthly charge. Moving to a lower plan means cancelling, and a fee may apply.
- On a 30-day rolling plan you can give 30 days' notice at any time; you pay the normal monthly charge until the notice ends.
- Your data allowance is not carried forward unless you have data rollover. Changing tariff loses any unused allowance.
- You may not use your service for numbers that are call forwarding, paging, onward calling or revenue-share services.
Upgrades, Switch Up and rollover
How you move to a new phone and keep your data.
O2 Switch Up (Plus and Ultimate)
Swap your phone for a new one every 11 months. It does not matter how long you have left on your current contract: O2 pays it off. Switch Up can be added to a Classic plan for £6.99 a month.
Upgrading
On O2 Refresh you can pay off your Device Plan whenever you like and upgrade straight away. Standard delivery is free; premium delivery is £9.99. Order by midnight for next working day delivery to non-remote locations, or collect in store the same day depending on stock.
Data rollover (Plus and Ultimate)
- Any unused data from your main allowance rolls into the next billing month automatically, with no cap, except on Unlimited plans.
- Rolled-over data lasts one billing month and can only be used in the UK. Your main data is used first, then rolled-over data.
- Rolled-over data cannot be rolled again. For example on a 50GB plan the most you can roll is 50GB.
- If you move from a Plus or Ultimate plan to Classic you lose rollover as an ongoing benefit.
O2 Priority and Recycle
Priority gives O2 customers offers, prizes and tickets. O2 Recycle gives you cash or credit for an old device when you buy a new one.
Fair usage
O2 limits Unlimited plans by the O2 Unlimited tariff terms: tethering to 12 or more devices, using 650GB twice in six months, or using non-eligible devices may lead to your plan being moved. Read the full Fair Usage Policy in the policies hub.
Sources and the binding documents
These are the network's own pages this guide was built from. They are the legally binding version.